Terms and Conditions
- Bookings cancelled after 5pm the evening prior will incur a 100% loss of fare. The exceptions are late notice cancelation due to illness.
- Management, owners, employees, or contractors of Rockingham FIFO Shuttles are not held accountable for late arrivals to your location or destination brought on by poor road conditions, inaccurate information given at the time of booking, or mechanical failures of the vehicles.
- If you are not out front at the pickup time, your driver will send a text stating “I’ve arrived” and will only wait 2 minutes maximum past the booked pickup time. Drivers will not, knock on doors to find passengers. We must consider other passengers and run on time for them, so please be ready to go at the pickup time given.
- We give very accurate pickup times, so where possible, please be out front where you can be seen by the driver, as house numbers can be difficult to find in the dark. We wouldn’t expect you to be standing by the road during inclement weather.
- Rockingham FIFO Shuttles management, owners, employees, or contractors take no responsibility for passengers who miss transfers due to not being at the pickup address on time, as in clause 2 above.
- Payment is taken at the time of online booking. There is no longer a cash or EFTPOS option.
- During your transfer, smoking or vaping is not permitted under any circumstances.
- Your driver has the authority to reject service to anyone who appears to be excessively intoxicated, acting rudely towards them or any other passengers, acting aggressively or in a discriminating manner, or exhibiting any COVID-19 symptoms.
- Reservations must be made by 5:00 p.m. the day before. Your transfer cannot be guaranteed if you make a late reservation.
- Being a small family business with limited resources, we cannot guarantee that we can accept your booking. This is a rare occurrence as we have access to other parties and can arrange your transfer via a third-party operator, all of whom are fully PTD and PTV licenced and insured.
- Passengers who fail to show up for their reservation or cancel after 5 p.m. will be charged a 100% penalty of the fare. For unforeseen circumstances, we will keep your fare in credit for your subsequent transfer if you cancel after 5 p.m.
- If we have unforeseen circumstances, such as a breakdown, we will book Ubers for you at our expense. Please have your own Uber account, as we can only book one Uber. If you book an Uber due to a breakdown, etc., we will reimburse you the full cost plus any expenses incurred.
- Please be sure you have everything you require, as once we have picked you up, we cannot return to your address to collect forgotten items such as phones, wallets, etc., as this will impact the arrival time for other passengers who could miss flights. We are happy to drop you at a safe place if you wish to make alternative arrangements.
- As per clause 12, if we need to drop you at a safe location due to forgotten items, you will still be charged full fare.
- If you require a tax invoice for tax purposes, be sure to inform us in the first instance, and be sure to provide your email address. NOTE: We cannot go back through records searching for and sending previous invoices; it is your responsibility to notify us if you require one at the time of transfer.
- If you are booked as a regular passenger, you will be sent an invoice the day prior to your transfer. Payment must be finalised prior to 5pm the day prior to the day of your booking can be cancelled.
- If your are booked as a regular passenger and you fail to inform us of a cancellation prior to 5pm the evening prior to your transfer. You will incur a 100% non-cancellation fee
- Regular booked passengers creates more work for admin. Regular bookings are done as a favour and privilege to assure you a seat. Any late payments without prior arrangement with management can result in cancellation of your regular booking.
- The use of mobile devices to play music or videos etc, is only permitted via the use of headphones or an ear-piece if volume is required, to avoid disruption to other passengers.
- All vehicles are fitted with seat belts. Passengers must remain wear seat belts at all times and remain seated while in transit.
- We ask the you be out front and ready to go 5 minutes prior to you pickup time to avoid delays for others. For obvious reasons we may be a few minutes before or after the pickup time given. Despite that pickup time given we expect you to be ready 5 mins prior.
- Please use our short notice cancellation policy (clause1.) rather than travel while not well. Drivers have the right to ask passengers they deem unwell to wear a mask. Non compliance with a driver direction may end in your ride being terminated